Bird feeders, birdbaths, bird houses, squirrel proof bird feeders at Wild Bird Depot

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Shipping & Handling

Shipping Time. Each method of delivery is determined by the items being ordered. We have facilities located around the country to expedite your order. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 2-7 business days delivery time. Each customer receives an email from us the moment it leaves our shipping locations. Any delay in shipment over 24 hours from time of order will also receive an explanatory email. We believe in keeping our customers informed throughout the ordering/delivery process.

Shipping Methods. Merchandise will be shipped using the fastest, safest ground service where possible. We uses the fastest shipping methods available, Priority Mail, UPS, FEDEX and DHL. In addition, some items may be shipped directly from the manufacturer to customers.

Damaged Shipments. From time to time, damages beyond our control may occur during shipping. We apologize for any inconvenience this may cause to our customers. Rest assured that our decades-long superior customer service record did not occur by accident. We are here to serve you. Please, notify us immediately should you receive any product that, in your opinion, is not what you expected. We will always work with you to remedy any situation. Be it with advice, sending parts or simply exchanging damaged items, we always make sure you will be pleased you took the time to order from Wild Bird Depot.
Manufacturers Defects. If a product appears to have a manufacturers defect, contact our Customer Service department for instructions. Do not return products to us without first calling to receive instructions. This will only cause an unneccessary delay in our attempts to remedy the situation. Since we use different sources to ship our products, the fast way to receive our assistance is to follow these simple instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.
We thank you, in advance, for allowing us to serve you!
Return Merchandise Policy. Permission for any return merchandise must be secured from our return department. Failure to observe this permission will result in a 25% restocking fee. For questions about returning merchandise contact our Customer Service and ask for our Return Department. In order to control costs and still offer FREE Shipping, the return of non-defective merchandise, when authorized, will be charged the actual shipping costs necessary to ship the product(s) to their destination. No packages will be accepted without a Return Authorization Number written clearly on the package.

Once a return is authorized by our return department you should:

Return the item to the address given to you by our return department.
Write the Return Authorization Number clearly on the box or package.
Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.

We can refund shipping costs only if the return is a result of our error. Your are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.