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If you prefer to talk to our customer service representatives regarding our products or to place an order, please call during our website customer service hours. We staff our website phone lines Monday-Friday, 10AM-4PM EST. If you call outside these hours, your call will be transferred to our store location. Our store staff will be giving our visiting customers their full attention. To be sure you get that same attention, we do ask that our website customers call during the posted hours for website service, Monday-Friday, 10AM-4PM, EST, (holidays excluded). Thank You for your patience & understanding!