COVID 19 PANDEMIC SHIPPING POLICIES
Do to this unprecedented COVID pandemic time, Wild Bird Depot will make every effort to process and ship each order as quickly as possible given the constraints government COVID guidelines allow us.
Once a package is picked up by any of the carriers chosen, i.e: Post Office, FEDEX or UPS, it is their responsibility to delivery these packages to their destinations. These carriers are also experiencing unprecedented COVID issues and policies at their respective locations. Wild Bird Depot is not responsible for late or delayed deliveries. Wild Bird Depot does not refund shipping charges, if applied, due the any carrier's late deliveries during this COVID time.
All customers need to be aware of these unprecedented times and have patience while allowing the processes to be completed. We appreciate your patience and will update this policy as this pandemic progresses.
Shipping & Handling
Shipping Time. Each method of delivery is determined by the items being ordered. We have facilities located around the country to expedite your order. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 2-7 business days delivery time. Each customer receives an email from us the moment it leaves our shipping locations. Any delay in shipment over 24 hours from time of order will also receive an explanatory email. We believe in keeping our customers informed throughout the ordering/delivery process.
Shipping Methods. Merchandise will be shipped using the fastest, safest ground service where possible. We uses the fastest shipping methods available, Priority Mail, UPS, FEDEX and DHL. In addition, some items may be shipped directly from the manufacturer to customers.
Damaged Shipments/Incorrect Items Shipped. From time to time, damages beyond our control may occur during shipping. Also, our shippers may have shipped the wrong item to you. We apologize for any inconvenience this may cause to our customers. Rest assured that our decades-long superior customer service record did not occur by accident. We are here to serve you. Please, notify us immediately should you receive any product that, in your opinion, is not what you expected. We will always work with you to remedy any situation. Be it with advice, sending parts or simply exchanging damaged items, we always make sure you will be pleased you took the time to order from Wild Bird Depot.
Manufacturers Defects. If a product appears to have a manufacturers defect, contact our Customer Service department for instructions. Do not return products to us without first calling to receive instructions. This will only cause an unneccessary delay in our attempts to remedy the situation. Since we use different sources to ship our products, the fast way to receive our assistance is to follow these simple instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package. We thank you, in advance, for allowing us to serve you!
Return Merchandise Policy. Permission for any return merchandise must be secured from our return department. Failure to observe this permission will result in a 25% restocking fee. For questions about returning merchandise contact our Customer Service and ask for our Return Department. In order to control costs and still offer FREE Shipping, the return of non-defective merchandise, when authorized, will be charged the actual shipping costs necessary to ship the product(s) to their destination. No packages will be accepted without a Return Authorization Number written clearly on the package.
Once a return is authorized by our return department you should:
- Return the item to the address given to you by our return department.
- Write the Return Authorization Number clearly on the box or package.
- Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.
We can refund shipping costs only if the return is a result of our error. Your are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.
Be absolutely certain of the address you wish to have the order shipped to. All shipping companies charge extra if the address we provide is inaccurate. We pass those shipping charges on to the customer when we receive their invoices.
Incorrect Address Charges.
Be absolutely certain of any addresses you enter for the order to be shipped to. We can only send to the national carriers the address(s) you provide to us. If, for any reason, the address you wish to ship the product(s) to is an undeliverable address or an incorrect address, the carriers (UPS, FEDEX & USPS) charge us an extra charge to check for the correct address. These charges usually do not occur until the monthly shipping invoices arrive from the carriers the following month. We will notify you of these extra charges via email. We only charge you what the carriers charge us for the mistaken address entry.
Discontinued & Out of Stock Items
From time to time, with thousands of products to monitor on a daily basis, some items listed on our website may be out of stock or discontinued by the manufacturer. We may not discover this until the processing occurs for your particular order. We can not be held liable for manufacturer out of stocks or if a certain item has been discontinued by said maker. They do not communicate to every retail outlet that their products are not available. We do not provide a back order service. We will try to accommodate each customer and let them know, in advance, when their order is incomplete. We appreciate your understanding and assistance with this matter. Our website has a record of orders being 98% fulfilled within 24 hours of processing since it's inception and we strive to continue in this manner.